Last updated: May 2026
1. Introduction
RideCraft Technologies Ltd (“RideCraft”, “we”, “us”) provides software solutions for mobility
companies, including the RideCraft Driver App (“App”).
This Privacy Policy explains how we process personal data when you use the App.
2. Data Controllers
RideCraft Technologies Ltd
Registered in England and Wales
Company number: 17009927
Registered office:
Berkeley Suite
35 Berkeley Square
Mayfair, London
W1J 5BF
United Kingdom
We are registered with the Information Commissioner’s Office (ICO) under registration number:
ZC115266.
Important:
– RideCraft acts as a data controller for platform operations and account management
– The mobility company you work with (“Operator”) may also act as a separate data controller
for certain data related to trips and business operations
We act as a data controller under UK GDPR.
Contact email: privacy@ridecraft.app
3. Information We Collect
Personal Information:
– Name
– Phone number
– Email address
Driver & Vehicle Information:
– Driving licence details
– Vehicle details
– Insurance information
– Uploaded documents (including photos/scans)
Location Data:
– Real-time GPS location
– Background location data during active sessions
Device Information:
– Device type
– Operating system
– IP address
Usage Data:
– Trip data
– Driver activity
– App usage
4. How We Use Your Information
– Provide and operate the App
– Enable Operators to assign trips to drivers
– Support navigation and real-time tracking
– Verify driver identity and eligibility
– Ensure safety and prevent fraud
– Communicate with you regarding your account or App usage
– Improve App performance and functionality
5. Legal Basis for Processing
– Performance of a contract
– Legal obligations
– Legitimate interests
Operators may rely on their own legal bases for data they control.
6. Location Data
We collect location data while the App is in use and in the background during active sessions.
This is required for dispatching trips, navigation, and safety monitoring.
You can manage location permissions through your device settings. Disabling location access
may limit App functionality.
7. App Permissions
– Location (foreground and background) – for trip tracking and dispatching
– Camera – for uploading driver documents
– Photos/Storage – for document and image uploads
These permissions are necessary for core functionality of the App.
8. Sharing of Data
We may share your personal data with:
– The Operator you are working with
– Service providers (e.g. hosting, mapping, analytics)
– Regulatory authorities or law enforcement where required by law
We do not sell your personal data.
9. Data Processing Location
Your data is primarily processed within the United Kingdom.
Where necessary, we ensure that any processing complies with applicable data protection laws,
including UK GDPR.
10. Data Retention
We retain personal data only for as long as necessary to operate the App, comply with legal
obligations, resolve disputes, and enforce agreements.
Operators may apply their own data retention policies.
11. Your Rights
Under UK GDPR, you have the right to:
– Access your personal data
– Request correction of inaccurate data
– Request deletion of your data
– Object to processing
– Request data portability
To exercise your rights, contact us at: privacy@ridecraft.app
12. Data Security
We implement appropriate technical and organizational measures to protect your personal data
against unauthorized access, loss, or misuse.
13. Children
The App is not intended for individuals under the age of 18.
We do not knowingly collect personal data from children.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
We will notify users of any significant changes where appropriate.
15. Contact
RideCraft Technologies Ltd
privacy@ridecraft.app